Improved productivity is the result of building organizational structures that enhance corporate effectiveness. Critical to this process is developing workers to help save two of your most valuable resources - time and money. The Facet Group provides innovative learning and development through scalable, customized training, not to simply present knowledge, but to get your employees to convert that knowledge into action. We collaborate with you to deliver timely, cost-effective learning services, which ensure that your employees will understand how their daily contributions fit into your overall plan in building a premier workforce for the organization.
The Facet Group offers the following training services for your training initiatives:
The Letter Perfect Series 4 Modules
Module I: Getting Ready to Write
Module II: Letter Perfect Grammar and Usage Skills
Module III: Avoiding Confusing Words and Writing Blunders
Module IV: The Writing Lab
The Customer Service Series 3 Modules
Module I: First Impressions -Creating a Stellar Service Atmosphere
Module II: Maintaining the Right Impressions- Keeping satisfied customers
Module III: Lasting Impressions -Satisfied Customers Will Spread the Word
The Staying Cool Series 3 Modules/1 Optional
Module I: The Nature of Hostile Behavior
Module II: Defusing Hostile Behavior
Optional Module III: Staying Cool for Managers and Supervisors
The Employment Compliance Series 4 Modules
Module I: The Human Resources Audit: Ensuring Uniform Compliance of HR Practices and Processes
Module II: Bona Fide Job Descriptions Module III: Sexual Harassment
Module III: Avoiding Claims of Wrongful Discharge
The Honey or Vinegar Series 6 Modules Employee Management and Development
Module I:X-ray Vision Tools for Hiring, Integrating and Developing Talent
Module II: Tools for Positive Productivity and Retention
Module III: Front Line Leadership Training
Module IV: Balanced Scorecard: Ensuring Alignment of Performance and Department Needs
Module V: Conducting Effective Meetings
Module VI: Coaching, Counseling and Disciplining Difficult Employees’ is designed to meet the following objective
Each module is designed for a 3-1/2 hour session; however, all of our offerings are scalable and customizable to suit your needs.
We recommend that the modules of the Letter Perfect Series, the Customer Service Series and the The Staying Cool Series be taken in sequence. The modules of the Employment Compliance Series and the Honey or Vinegar Series may be taken independently.
